At School Trees, we take our customers’ privacy and security seriously. We are committed to protecting your privacy and security and to complying with the Australian Privacy Principles in the Australian Privacy Act.
The purpose of the Privacy Policy (“Privacy Policy”) is to outline the personal information collected by us and the use of such information. The Privacy Policy applies to School Trees website and social media and other services (collectively the Site). In this Privacy Policy, “Personal Information” means information or opinion about an identified individual, or an individual who is reasonably identifiable in accordance with section 6 of the Privacy Act 1988 (Cth).
By using the Website, you agree to accept the Privacy Policy and the Site’s Terms and Conditions https://schooltrees.com.au/terms-and-conditions/ (Terms and Conditions). Where the Privacy Policy uses a word starting with a capital letter, that term will be defined in the Terms and Conditions or elsewhere in this Privacy Policy. If you do not agree to the terms of this Privacy Policy or the Terms and Conditions, you should not use the Site.
The kinds of information we collect and hold
Depending on the particular circumstances, we may collect and hold a range of different information about you.
- Individually identifiable information
The types of individually identifiable information we collect will depend on the purposes(s) for which we are collecting it. For example, we may ask for your name and contact details as well as other similar Personal Information that is needed to purchase a product online.
- Non-identifiable information
Non-identifiable information is data that have never been labelled with individual identifiers or from which identifiers have been permanently removed, and by means of which no specific individual can be identified. When you visit the Site, our Company servers may automatically record non-identifiable information that your browser sends. This data may include:
– your computer’s IP address;
– browser type;
– web page you were visiting before you came to our Site
– the pages within www.schooltrees.com.au you visit
– the time spent on those pages, items, and information searched on our Site, access times, dates and other statistics
Non-identifiable information is collected for analysis and evaluation in order to help us improve our Site and the services and products we provide. This data will not be used in association with any other Personal Information
How we collect your information
We may collect your information in a number of ways, including directly from you when you browse our Site or make a purchase from us.
How we hold your Personal Information
We may store your Personal Information in hard copy or electronic format, in facilities that we own and operate ourselves, or that are owned and operated by our services providers. We take the privacy and security of your Personal Information seriously and we use a number of procedures and processes to ensure, where possible, the security and integrity of your Personal Information.
We protect your Personal Information by:
– Restricting access to Personal Information;
– Maintaining technology products to prevent unauthorised computer access.
To further secure your credit card, we never store or retain the details of your credit card information, including the security code (or CCV number) that you need to input in order to complete an order using your credit card.
However, no data transmission over the internet can be guaranteed as completely secure. Once any information is in our possession, we will take reasonable steps to protect that information from misuse, loss, unauthorised access, and modification or disclosure. While we strive to protect such information, we cannot guarantee 100% the security of any information (personal or other) you transmit to us. Therefore, we will not be liable for any breach of security or unintended loss or disclosure of information due to the Site being linked to the Internet.
How we use your information
We may use your information for a range of different purposes, including:
- to provide products and services to you;
- to communicate with you, including about products and services and events which might interest you;
- to answer your questions and provide you with information or advice;
- to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;
- to gain an understanding your information to improve or develop our products and services;
- to provide you with better customer services;
- to carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product and service development, quality control and research to improve the way School Trees provide products and services to you; and;
- to comply with laws or regulations or to comply with any directions given by regulators or authorities.
When we disclose your information
We engage a range of third parties to provide services and perform business support functions for us. Some of those third parties need access to Personal Information in order to provide the services or perform the functions we require. Therefore, we may disclose your information to these third parties including:
1. The School from which you will collect your orders. We provide the school with:
– Your first and last name
– Your mobile phone
– Your order details
- Our Payment Gateway (www.stripe.com)
– Your first and last name
– Your address
– Your mobile phone
– Your credit card number and CCV number. Note; the credit card details are not stored by School Trees, rather they are passed directly to stripe. See Stripes Privacy Policy and security details here: https://stripe.com/au/privacy and https://stripe.com/docs/security/stripe
Cookies
We use “cookies” when you visit our Site. It is a technology that enables us to operate an efficient service and track the patterns of behaviour of visitors to the Site. There are a few main types of cookies – here’s how and why we use them.
- Site functionality cookies – these cookies allow you to navigate the Site and use our features, such as “Add to Cart”.
- Site analytics cookies – these cookies allow us to measure and analyse how our customers use the Site, to improve both its functionality and your shopping experience.
By using our Site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the Site in the future. You can modify the settings on your device to prevent cookie use. Please note by disabling cookies, you user experience may be affected, and you might not be able to take advantage of certain functions of our Site
How to access or correct your Personal Information
Under the Privacy Act, individuals have a right to complete access to their records. You may ask us in writing to provide you with details of the Personal Information we hold about you. We will endeavour to process your request as soon as practicable. If you wish for your Personal Information to be removed from our database, please contact us at https://www.theiconic.com.au/contact/.
How to make a complaint about a breach of privacy
If you wish to exercise any of your rights under this Privacy Policy, have any questions, comments or complaints regarding our practices, or if you are of the view that we have not adhered to this Privacy Policy, you can contact us by email to schooltreesaustralia@gmail.com. You can find more information about privacy and the protection of your Personal Information on the website of the OAIC at https://www.oaic.gov.au/.
Changes to this Policy
Please note that this Privacy Policy forms part of the Terms and Conditions for use of the Site and forms part of the Agreement between you and us. We may, from time to time, amend this Privacy Policy, in whole or part, in our sole discretion. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy policy on the Site. Depending on the nature of the change, we may announce the change on the Site or by email if we have your email address. However, in any event, by continuing to use the Site following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as it may be amended from time to time, in whole or party, you must terminate your use of the Site.
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